Visitor Reception Assistants

Visitor Reception Assistants – Shakespeare’s Birthplace, Fixed term contract to 4th January 2015

The Trust is currently looking for two Visitor Reception Assistants to work 11 hours per week on a fixed term contract basis at Shakespeare’s Birthplace until Sunday 4th January 2015.

As Visitor Reception Assistant you will be responsible for delivering excellent standards ofvisitor experience through a warm welcome and sharing of information to enhance visitors’ understanding of the offer. You will also contribute to the financial sustainability of the Trust by ensuring that opportunities are taken to maximise sales through an efficient and professional admission process leading to increased average admissions and secondary spends.

To be successful in this role you will have experience of working in a high profile, customer-facing operation, preferably a busy visitor attraction with a diverse audience. You will be used to delivering against a range of KPIs including financial and visitor satisfaction targets. A sound understanding of customer service principles, experience of using EPOS ticketing system, and cash handling are also essential. The closing date for receipt of applications is 5:00pm on Sunday 2nd November 2014