Visitor Reception Assistants


Shakespeare’s Birthplace – 16.5 hours per week, fixed term contracts

The Trust is currently looking for three Visitor Reception Assistants, to work between Monday 2nd March and Sunday 1st November 2015. As Visitor Reception Assistant you will be responsible for delivering excellent standards of visitor experience through a warm welcome and sharing of information to enhance visitors’ understanding of the offer. You will also contribute to the financial sustainability of the Trust by ensuring that opportunities are taken to maximise sales through an efficient and professional admission process leading to increased average admissions and secondary spends.

To be successful in this role you will have experience of working in a high profile, customer-facing operation, preferably a busy visitor attraction with a diverse audience. You will be used to delivering against a range of KPIs including financial and visitor satisfaction targets. A sound understanding of customer service principles, experience of using EPOS ticketing systems, and cash handling are also essential.

There are three 16.5 hours per week contracts available, and you should only apply if you available to work the full contract duration, plus alternate weekends and Bank Holidays.

The closing date for applications is 5:00pm on Wednesday 4th March 2015, and interviews are expected to take place on Wednesday 11th March 2015 at the Shakespeare Centre. 

To apply for the role please send your CV and a covering letter (outlining your knowledge, skills and experience which apply to the role) to jobs@shakespeare.org.uk or to HR Department, Shakespeare Birthplace Trust, Henley Street, Stratford-upon-Avon, CV37 6QW.

If you would like more details about the position, please email jobs@shakespeare.org.uk or call 01789 201841.